If you use a much older computer with your Silhouette machine, listen up. Silhouette America will be discontinuing support for older operating systems later this year.
Which operating systems are affected?
The operating systems we’re talking about are Windows 7 and Mac Sierra (10.12). Microsoft dropped support for Windows 7 January 14 of this year and Apple discontinued support for Sierra in October 2019. Because those companies no longer support the operating systems, it is impossible for those systems to remain safe from things like viruses. It’s also impossible for software developers to make their programs safe and compatible with those systems.
So what about High Sierra? That was the next release after the regular Sierra for Macs. Apple ended support for that operating system in December 2020.
When will Silhouette America end support for these?
Silhouette America will end their support of Windows 7 and Mac Sierra. beginning July 1, 2021. Support for High Sierra will end August 1, 2021. You have until then to figure something out. If you don’t, you will encounter trouble with using your software and Silhouette America will not be able to help.
What do I do if I use a computer with one of these?
After support is discontinued, you either upgrade your computer to a newer version, or use a Legacy Version of the Silhouette Studio software. Legacy Versions are versions of the software that are older than the current version that are still working well. If you have a version that is currently working well, you will want to make sure you do NOT update to any higher version. However, if something happens and you need to install the software again, you can find the Legacy Versions on the software download page here.
To download and install a Legacy Version —
- Click on Notes at the right.
- Click the arrow for the drop down menu to see all the stable versions.
- It may be a guessing game to find the right one for your computer. My best advice is to always know what version you’re using. Then start with that one or one just above or below it. If you don’t know a version that worked for you, start at the very lowest one. Gradually go up from there, downloading a new one each time and installing it. If at any point a version will not open, you have to go DOWN on the version. To do that, you will first have to have to remove the installed version, as your computer will always recognize that you already have a higher version installed.
Because there is no longer a safe way to run these computers effectively after the companies end support, I recommend you find a way to update to a newer operating system.