All Silhouette cutting machines use a free included software called Silhouette Studio. It’s a great idea to download and install the software before you even purchase a machine, just to take it for a test drive. This is a great way to see how your computer handles the software. It’s also wise to start learning the software while you wait for your machine delivery if you order it online.
Although software discs used to be included in machines, they aren’t any longer. That’s actually for the best, because the disc was frequently out of date because of the time difference between packing and purchase. Many newer computers will not have a disc drive, as most software can now be obtained online. By downloading the software from the website you are certain you are getting the most recent version, which I always recommend doing.
The Basic version of Silhouette Studio is free to anyone and may be downloaded from the Silhouette America website at any time. The instructions here will also pertain to the other software I discussed in our previous lesson. On the website, you will see the option to Update Software. The regular download will be the same as the update. Since it is a free software, it can be put on as many computers as you like.
To start with Lesson 1 of the Before You Begin series, go here.
To download and install the software
–Go to the download page of the Silhouette America website. (You can also do it from the New Device Set Up page.)
–Look in the top section called Desktop Applications.
–The first option is Current Version. That’s the one you want. Notice that the current version requires Windows 7 or higher or Mac OSx 10.7 or higher. If your computer has a lower operating system, check this post for information about Legacy versions.
–Under the column “Link,” select your computer type (Windows or Mac).
–Your computer should begin the download process. If it doesn’t, try a different internet browser. Wait for the file to download completely.
–Some computers will begin the install automatically after completing the download; others will not. This depends on your computer operating system, your internet security program and settings, etc.
Windows
If the file finishes downloading and does not start to install (be sure to wait a moment or two), go to the downloads folder on your computer to find the file and click on it to begin the installation. If you are unsure how to find the downloads folder, type CTRL+J while you are on any internet browser and your computer will show your downloads.
Your computer will guide you through the installation. Click “Next” when prompted.
And then “Install.”
If your computer asks for permission for Aspex to make changes to your computer, be sure to allow this. Aspex is the company that programs the Silhouette software.
The software will prompt you to open it when the installation is done. Click “Finish” to launch the software, or uncheck the box to close the installation wizard and start at another time.
If you have any problems with the installation, try doing a right click on the file in your downloads folder and select “Run As Adminstrator.” You may also need to temporarily turn off your virus protection software. Because the software accesses the internet and because it’s an executable (.exe) file, your computer wants to make sure you are the one doing it and that it’s not some sort of outside source.
Mac
Once the file has downloaded, open your Downloads folder and drag the file to your Applications folder. This will install the software.
–If the software does not automatically open when finished, then click the icon on your desktop or in the programs list (Windows) or Applications folder (Mac) to start the program.
–As the software begins to open, you will see the splash screen. Be patient as it may take several minutes to open.
If you have any further problems or questions, contact Silhouette’s Customer Support. They are the ones most capable of solving any issues with the installation. It’s helpful to provide them with as much specific information as possible, such as–
- your computer type (Mac or Windows)
- operating system (Windows 10 or Mac Mojave, etc.)
- the steps you’ve tried and at what point you ran into a problem
- screenshots of any errors or messages you get as you are attempting the installation
For more information about…
–Legacy versions
–Beta versions
–Software updates
–Software upgrades (Designer, Designer Plus and Business Editions)
–Mint Studio
–Silhouette Mobile
–Silhouette Link
–ModelMaker
–Silhouette Connect
…see this post.
Up Next
In the next lesson, I’ll show you why and how to set up your account.
Note: This post may contain affiliate links. That means if you click the link and purchase something, I may receive a small commission. This helps me to be able to keep my business going and provide more tutorials. All opinions expressed are my own and are not tied to any compensation.
good day,
i installed the software, but i only get a blanc window after instaalation?
a white rectangular window…
Hi Louise! A couple of questions — 1) Are you on a Windows or Mac computer? 2) Do you know which operating system it is (Windows 8, Mac Sierra, etc)? 3) Did you restart your computer after installing the software?
Sometimes if you are on a Windows computer and install a program, there’s a box on the end “Finish” screen that says “Launch program.” It’s often better to have that NOT checked before you click Finish, then start the program from your desktop or programs list.
I’m not sure if you’re able to or not, but if you can post a screenshot of what you see that’s helpful. If not, I’ll send you an email and you can reply to that with a screenshot.
Another issue on a Windows computer can be the need to update the graphics card. You can find info about that here https://www.silhouetteamerica.com/faq/solution/graphics-card-update-instructions.
I downloaded the studio but it keeps saying I need to free up disk space. I’ve went into my settings and cleaned everything but it keeps saying that and will not let me click into the studio. Any suggestions??
Hi Kelsey,
The software needs a minimum of 2GB of hard drive space, 1GB of RAM (2 is recommended) and a 2GHz processor speed. It’s hard to answer your question without knowing what type of computer you have (Mac or Windows, which operating system such as Mac Sierra or Windows 8) and how much free space your computer has. Here are a few sites that show you how to check that–
Windows https://www.computerhope.com/issues/ch000369.htm
Mac https://www.macworld.com/article/2972775/os-x/how-to-check-your-macs-free-hard-drive-space.html
If your computer shows that you have enough space, make sure you have rebooted your computer following the software installation. If you are still encountering issues, you’ll need to contact Silhouette America’s Customer Support https://www.silhouetteamerica.com/contact or your computer technician.
How long does it actually take to download? Mines been downloading for about 20 minutes now.
It can depend on your internet speed, your virus protection software and which browser you are using. If you were not able to get it to download so you could install, try using a different web browser to download. For example, if you were using Google Chrome, try Mozilla Firefox instead.
Hi there,
Is there a procedure for migrating the software from Windows to Mac? Do all the fonts transfer with a copy/paste? Where should i put them on the Mac?
Hi Josh,
There are several components to your questions, and it depends on which version of the software you are using. So I’d need more info to answer your first question. Can you tell me your full version? (Find it by going to the Help>About Silhouette Studio drop down menu). I’d need to know all 3 numbers. For example, the current version is 4.1.468.
Let me also ask you some other questions:
1) Are you asking about files you created and saved to your hard drive, saved to your library, or both?
2) Are you also asking about files you purchased from the Silhouette Design Store?
3) Do you have an upgraded license keys (Designer Edition, etc)?
Fonts you purchased from the Silhouette Design Store will automatically transfer and install once you get the library into the Mac computer. Again, how you do that varies based on your software version. You will likely need to restart the software after you transfer the library, as fonts are loaded into the program on startup.
Fonts you have gotten elsewhere will not automatically copy, as that is something that is outside the software itself. You’d need to download those again from the website where you got them, or if they are still in your downloads folder of your Windows computer you can copy them over and install them on the Mac. You can find info about manually installing fonts here https://www.silhouetteamerica.com/faq/solution/fonts-offered-from-silhouette-america. That will help you to know where to put them on your Mac.
A Mac, like a Windows computer, will come with some default fonts preloaded. Those may be different, but some will be the same.
after installing sihouette, i can’t open studio and it says “api-ms-win-crt-runtime-l1-1-0.dll” is missing plshelp
A runtime error is a tricky one that could have multiple causes. It’s typically caused by something missing during the installation, often due to the permission levels set on the computer. It can depend on your type of computer, operating system, whether or not you’ve done all computer updates, etc. Here are some things to try (in order). 1) Double check the software’s minimum requirements here https://www.silhouetteamerica.com/faq/solution/software-minimum-system-requirements to make sure your computer is capable of running the program. Some older computers may need to run an earlier version of the software. 2) Restart the computer. 3) Find the Silhouette Studio program in your list of programs, right click and try to Run As Administrator. 4) If it still won’t open, next try to uninstall and then reinstall the software. Instructions are here https://www.silhouetteamerica.com/faq/solution/software-downgrade for uninstalling (you don’t have to do the installing a lower version at this point, unless you discovered in step 1 that your computer doesn’t have the minimum requirements). Then sign in as the administrator on your computer before reinstalling the program. If you aren’t sure how to do that, you can instead find the software download in your downloads folder, right click and do Run as Administrator. At the end of the installation, uncheck the box for Launch Silhouette Studio before clicking Finish. Redo step 3. 5) If you still get the message, you’ll want to try what’s called a clean uninstall. That removes all the hidden folders as well. Try the manual reset option found on this page https://www.silhouetteamerica.com/faq/solution/library-corruption-issue. When you’ve deleted the folders it tells you to, do Step 3 again.
If you still aren’t able to get it to run, you’ll need to contact Silhouette America’s customer support at support@silhouetteamerica.com. Take a screenshot of the error and in the email describe as completely as you can what’s happening and tell them all the steps you’ve taken before contacting them. If you need them to walk through it more with you step by step, you can try the Chat option. You’ll find a link to that here https://www.silhouetteamerica.com/contact.
after installing sihouette, i can’t open studio and it says “api-ms-win-crt-heap-l1-1-0.dll” is missing from your computer.
I’ve not seen that particular error before, but have a couple of guesses of things to try. What it’s telling you is 1) Make sure your Windows computer is up-to-date. If the software is looking for a file within the computer that it can’t connect to, you could get this error. 2) It’s possible there was a problem during the installation of the software itself. The first step is always to turn your computer off and back on, as sometimes that clears things up. If you still get the same message, I recommend uninstalling and reinstalling the software. If it STILL won’t open, then uninstall it again, delete the preferences folder as described here: https://www.silhouetteamerica.com/faq/solution/software-crash-on-initializing, and install again. Be sure to give permissions each time you are asked during the install process. It can also be helpful to uncheck the box beside “Launch software” at the end of the install.
If none of this helps, you will need to contact Silhouette America’s support via the chat on their website (https://www.silhouetteamerica.com) or by email at support@silhouetteamerica.com.
Is there software for the silhouette sd that is compatible with the latest version of MacOS?
Hi Michael! The current Silhouette Studio software on the Silhouette America website works with ALL Silhouette cutting machines. My son has my original machine (the one previous to the SD) and uses it.
I just bought a new Mac and can not get the application to download either… it pretty much says the computer is ahead of the current version of the studio? Did you get yours figured out?
The latest Mac version is Mojave. I use a Windows computer, but have checked with several folks who teach with Macs and they have been able to successfully install and use the software with Mojave. Make sure you are downloading the Mac version. It should have .dmg at the end of the file name. The .exe is the Windows version. Once you download it, drag it from the downloads folder to the applications folder to install. (This may be info you already know, but just making sure). If you still get the error, take a screenshot and email the Silhouette support department.
Hello! My HP Pavillion with Windows 10 has a partitioned hard drive. The D drive is much larger then the C. I would like to install the program on D. When it asks me to choose a place to save the program I selected browse and chose D. Then it never fully installs just keeps saying it is still installing. Any ideas?
I’ve not seen a partitioned hard drive be the issue with the software installing, so I suspect it’s some other issue. I would first try checking your list of installed programs to see if it’s in there at all. If it is, uninstall it and start from scratch. You’d also want to check for the preferences folder and delete that as well before reinstalling. Look here — https://www.silhouetteamerica.com/faq/solution/library-corruption-issue — at the section called Manual Reset Option.
If you still can’t get it to install properly, you’ll need to contact Silhouette America’s customer service. Their email address is support@silhouetteamerica.com. They also have a chat on their website. It would be really helpful to include a screenshot of what you are seeing when it won’t complete the install.
Hello,
I have been installing this program for five days now. I boosted my internet speed and restarted the computer. It is still running slow. I’m not sure what the issue is. Please let me know if there is anything else I could do!
Hi Stephanie — let me ask a few questions. 1) what type of computer do you have — Windows or Mac? 2) What operating system — Windows 10, Mac Mojave, etc? 3) At what point do you run into a problem — in the install or in opening the software? If there’s a way you can send me a screen shot so I can see what you’re seeing that’s helpful. You can shoot me your email address and I can reply so that you have mine. 4) There’s a chance that your virus protection software is blocking the install because Silhouette Studio accesses the internet (only when you are purchasing designs in the Silhouette Design Store) and saves the Preferences to a special location on your computer. It’s also a .exe file — an executable — which means it’s a program and your computer may be wary of installing it. It’s perfectly safe, but you do always want your computer watching out .exe files that try to install without you inititating it. Do you know what virus protection software you have? Can you disable it just long enough to install the software? Are you giving permission each time the computer asks if it’s okay to install the program? It’s also helpful to run the install as Administrator on a Windows computer — find the download in your downloads folder, right click and select “Run As Administrator.”
I have a silhouette cameo that was purchased a while ago. It has never been opened. I need to purchase a new computer, because I only have a tablet. But my main concern is the windows 10 ok to use with this machine.
Absolutely! If there’s ever any issue, it’s usually the reverse — that the computer is too old for the machine, not the machine too old for the computer. In fact, my son still uses my very first machine I bought in 2008. Once is a great while a new operating system comes out and the Silhouette software developers have to adjust the software a bit. But that’s not often and since Windows 10 has been out quite a long time you are safe.
I am trying to install the Silhouette Studio current version 4.2 on my windows 10 computer and it says “The older version of silhouette studio cannot be removed. Contact technical support.” I was able to successfully remove the older version from program files and I also used Revo uninstaller to remove any leftover files. I tried to clean boot the computer by disabling all the startup program and services. I removed the antivirus from my computer too using the Revo uninstaller however still I am receiving the same error. When I try installing the older version, it says that the newer version is already installed on your computer. I always install the software as an administrator and give permission whenever the software asks for it. My computer meets all the system requirements for this software so what is wrong here? I will really appreciate your help.
I have not run into that particular error. Even with the Revo uninstaller, there may still be hidden files and folders that aren’t gone. The Library and Preferences folder are both hidden folders, as you don’t want to accidentally delete those. That doesn’t usually cause a problem though. Just to double check — make sure you have downloaded the .exe file for Windows and not the .dmg file (that’s for Macs). Also, again just to double check, make sure the software is CLOSED when you try to update it. If you are still having the problem, you’ll need to contact Silhouette America’s customer support via the chat on their site, or by emailing them at support@silhouetteamerica.com.
i dont know what you want me to say just want to download software
You can follow the link in the post to the Silhouette America website. You download the Silhouette Studio software there.
First time user
Hi Lanesha — Did you have a specific question?
I installed version 4.2 and I am getting an error saying that a source file is not found.
BluetoothIO.dll
the message says to verify it is there; but it isn’t. Can you tell me what I need to do to get the file. My current options are to Abort, Retry, Ignore.
If I Abort the install stops.
If I retry I keep getting the message
If I ignore it will finish the install but when I go into launch the program I get the message that the files is missing and I have to close the program.
Any help would be appreciated.
Hi Mary. That’s one you’d probably need to contact Silhouette America about. Since it’s dealing with Bluetooth connection, that can vary greatly by computer. You can contact them at support@silhouetteamerica.com, or try the chat feature (look for the little blue icon on the lower right of the screen on their website). I can tell you that version 4.2.471 (released April 30 this year) resolved an issue with Bluetooth. If you at any time installed that version, that could be the source of the issue. I had friends who would have trouble closing a similar window in versions just below that. You can also try the standard procedure for issues with the software crashing on startup. You can find that here — https://www.silhouetteamerica.com/faq/solution/software-crash-on-initializing.
اخذت جهاز مستعمل ولا واريد اثبته يقول تم اضافة الرقم التسلسلي من قبل ولا قادره اوصل للباع هل يوجد حل لمشكلتي اتمنى الرد
Hello. Please forgive me for answering in English, but hopefully I understand your question after using Google translate. Once a machine has been registered, it cannot be transferred to another person/account. The reason for registering is only for the 1-year warranty and that is only effective for the original purchaser. I did hear once that a person was able to get the warranty transferred by contacting Silhouette’s customer support (support@silhouetteamerica.com), but I cannot guarantee that. Sending them an email is your best chance.
Hi, could you please advise if the basic edition can be used as long as I wish, or is it just for for example 30 days and I will be prompted to upgrade?
Thank you,
Sarolta
Hello Sarolta,
The Basic version of Silhouette Studio is free to anyone for any length of time. The only software that has a time limit is the ModelMaker for creating 3d designs from flat ones and is intended primarily for school settings.
Hi
I’m having a popup “Failed to locate Framework dll, I have tried uninstall/install as Admin, no luck. what should I do now.
I already have Cameo 3, if I cant install on my Windows 8.1(single language) is there any other software I can use with the same machine?
The newest version of the Silhouette Studio software (4.3.273) is in 64-bit. If you have a 32-bit Windows computer, you’ll have to be sure to download and install the 32-bit version. You can find those here — https://www.silhouetteamerica.com/software. If you have a Mac computer, the Catalina update is 64-bit only. If for some reason you are still on a Mac OSx that is lower, look under the Legacy versions on the Silhouette Studio software page for a 32-bit release. The latest of those is 4.2.471. Although there are a couple of other softwares that some use to run a Silhouette cutter, I do not recommend them as they are not put out by Silhouette America. If you are still unable to get the software to load and open, I would suggest you contact Silhouette America’s customer support to work with you on it. There is a chat feature on their website, or you can email them at support@silhouetteamerica.com
Hi,
I’ve downloaded the Silhouette Studio app from their website and when I initiate the installing process it asks me for permission from the admin “to create resource folders”. I’ve inserted the correct admin password but it keeps asking me for permission from the admin and installation process never starts. Password is correct 100%.
Thanks you,
Matthew
I’m installing it on a MAC
See previous message.
Matthew – I would double check to make sure you have downloaded the correct version (a .dmg file for Macs and not the .exe that is for Windows). There was some talk last week about Mac computers not being able to run any software not from their app store, but I believe that has now been corrected. If you still are not able to install and run the software, I would suggest you contact Silhouette America’s customer support department to help walk you through it. There is a chat feature on their website, or you can email them at support@silhouetteamerica.com. It helps them if they have your Mac operating system (Mojave, Catalina, etc)., which version you are installing, a screenshot of the message you are seeing and whether or not you have been able to successfully install the program at any point before.
Hi, I’ve just bought a Silhouette Cameo 3 after my original Cameo died. I’ve tried installing the latest software from Silhouette America but, while it downloads, it shuts down as soon as it opens. I’m running it on a Mac with OS Sierra. I’ve done all the troubleshooting things they suggest but to no avail. Any advice would be very much appreciated as i use my machine for my business and am at the end of my tether!
Many thanks.
Hi Becky,
There are several reasons your Silhouette Studio software could hang up—
• A problem in the Preferences folder. See instructions for fixing that here — https://www.silhouetteamerica.com/faq/solution/software-crash-on-initializing
• A recent update to the software or your computer that has made them incompatible.
• Something else, which varies a great deal by computer.
The first step is to uninstall and then reinstall the software. If that does not work, uninstall again, delete the Preferences folder (see the info on the page linked above) and then install again. The latter is called a clean uninstall, as it removes folders that are not usually deleted in a regular uninstall.
Legacy versions are also available on the website. They are earlier, stable versions of the software.
If you have checked all these issues and are still having the problem, you should contact Silhouette America’s customer support. There is a Chat feature on their website (look in the lower right corner) or you can email them at support@silhouetteamerica.com. It will help them if you have ready your computer type (Mac or Windows), computer operating system (such as Windows 8 or Mac Sierra), the software version you are using with all the numbers, the version of the software that last worked for you, at exactly which point the issue occurs and a screenshot of the message you are seeing.
I bought a new computer and want to transfer my silhouette to that, what do I do ???
Hi Tracy! The first thing you will do is to download the software from the website and install it on your new computer. If you had any software upgrades such as Designer Edition, look on your account in either the Silhouette Design Store or the Silhouette America website. You will find your code number there listed under “Silhouette Studio Keys.” To apply that, go to the Help menu in the software and select Upgrade Silhouette Studio. You’ll put your code in there, along with your email and password.
For any designs you saved to the hard drive on your old computer, you will save those to something like a USB stick to migrate them to your new computer.
For designs you purchased from the Silhouette Design Store or saved to your Library on your old computer, what will show up right away in the Library on your new computer depends on what version you were using on your old computer.
1) If you had a Cloud version, you just need to go into the Library, hover over the far upper left and select Add User. Once you put in your email and password there, the software should automatically begin syncing your Library. If it does not, look in the far lower left and click Sync.
2) Some of the earlier releases of versions with the Cloud had separate sections for Local User and Cloud. That is no longer the case in the newest versions. Everything should be in the Cloud section. Some may be in the User Designs library folder.
3) If you did NOT have a Cloud version before, you would have to manually export and import your Library. Instructions for exporting the Library are here — https://www.silhouetteamerica.com/faq/solution/backing-up-the-library (it is again dependent on your previous version). To import it to the new computer, you go to File>Library>Import Library (NOT Import TO Library).
4) If any of your designs are missing after that, check the info here — https://www.silhouetteamerica.com/faq/solution/missing-designs-and-cloud-library-issues. And if that does not help, you would need to contact Silhouette America’s Customer Support for further assistance.