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Before You Begin Series #2: Downloading and Installing the software

August 9, 2017 By Cindy Eckhoff 58 Comments

All Silhouette cutting machines use a free included software called Silhouette Studio. It’s a great idea to download and install the software before you even purchase a machine, just to take it for a test drive. This is a great way to see how your computer handles the software. It’s also wise to start learning the software while you wait for your machine delivery if you order it online.

Although software discs used to be included in machines, they aren’t any longer. That’s actually for the best, because the disc was frequently out of date because of the time difference between packing and purchase. Many newer computers will not have a disc drive, as most software can now be obtained online. By downloading the software from the website you are certain you are getting the most recent version, which I always recommend doing.

The Basic version of Silhouette Studio is free to anyone and may be downloaded from the Silhouette America website at any time. The instructions here will also pertain to the other software I discussed in our previous lesson. On the website, you will see the option to Update Software. The regular download will be the same as the update. Since it is a free software, it can be put on as many computers as you like.

To start with Lesson 1 of the Before You Begin series, go here.

To download and install the software

–Go to the download page of the Silhouette America website.  (You can also do it from the New Device Set Up page.)

–Look in the top section called Desktop Applications.

–The first option is Current Version. That’s the one you want. Notice that the current version requires Windows 7 or higher or Mac OSx 10.7 or higher. If your computer has a lower operating system, check this post for information about Legacy versions.

–Under the column “Link,” select your computer type (Windows or Mac).

–Your computer should begin the download process. If it doesn’t, try a different internet browser. Wait for the file to download completely.

–Some computers will begin the install automatically after completing the download; others will not.  This depends on your computer operating system, your internet security program and settings, etc.

Windows

If the file finishes downloading and does not start to install (be sure to wait a moment or two), go to the downloads folder on your computer to find the file and click on it to begin the installation. If you are unsure how to find the downloads folder, type CTRL+J while you are on any internet browser and your computer will show your downloads.

Your computer will guide you through the installation. Click “Next” when prompted.

And then “Install.”

If your computer asks for permission for Aspex to make changes to your computer, be sure to allow this. Aspex is the company that programs the Silhouette software.

The software will prompt you to open it when the installation is done. Click “Finish” to launch the software, or uncheck the box to close the installation wizard and start at another time.

If you have any problems with the installation, try doing a right click on the file in your downloads folder and select “Run As Adminstrator.” You may also need to temporarily turn off your virus protection software. Because the software accesses the internet and because it’s an executable (.exe) file, your computer wants to make sure you are the one doing it and that it’s not some sort of outside source.

Mac

Once the file has downloaded, open your Downloads folder and drag the file to your Applications folder.  This will install the software.

–If the software does not automatically open when finished, then click the icon on your desktop or in the programs list (Windows) or Applications folder (Mac) to start the program.

–As the software begins to open, you will see the splash screen. Be patient as it may take several minutes to open.

If you have any further problems or questions, contact Silhouette’s Customer Support. They are the ones most capable of solving any issues with the installation. It’s helpful to provide them with as much specific information as possible, such as–

  • your computer type (Mac or Windows)
  • operating system (Windows 10 or Mac Mojave, etc.)
  • the steps you’ve tried and at what point you ran into a problem
  • screenshots of any errors or messages you get as you are attempting the installation

For more information about…

–Legacy versions

–Beta versions

–Software updates

–Software upgrades (Designer, Designer Plus and Business Editions)

–Mint Studio

–Silhouette Mobile

–Silhouette Link

–ModelMaker

–Silhouette Connect

…see this post.

Up Next

In the next lesson, I’ll show you why and how to set up your account.

 

Note: This post may contain affiliate links. That means if you click the link and purchase something, I may receive a small commission. This helps me to be able to keep my business going and provide more tutorials. All opinions expressed are my own and are not tied to any compensation.

Filed Under: Free Content Tagged With: before you begin, beginner, install, program, Silhouette Studio, software, version

Comments

  1. louise says

    July 14, 2018 at 4:25 am

    good day,
    i installed the software, but i only get a blanc window after instaalation?
    a white rectangular window…

    Reply
    • Cindy Eckhoff says

      July 14, 2018 at 4:06 pm

      Hi Louise! A couple of questions — 1) Are you on a Windows or Mac computer? 2) Do you know which operating system it is (Windows 8, Mac Sierra, etc)? 3) Did you restart your computer after installing the software?
      Sometimes if you are on a Windows computer and install a program, there’s a box on the end “Finish” screen that says “Launch program.” It’s often better to have that NOT checked before you click Finish, then start the program from your desktop or programs list.
      I’m not sure if you’re able to or not, but if you can post a screenshot of what you see that’s helpful. If not, I’ll send you an email and you can reply to that with a screenshot.
      Another issue on a Windows computer can be the need to update the graphics card. You can find info about that here https://www.silhouetteamerica.com/faq/solution/graphics-card-update-instructions.

      Reply
  2. Kelsey says

    July 21, 2018 at 1:25 am

    I downloaded the studio but it keeps saying I need to free up disk space. I’ve went into my settings and cleaned everything but it keeps saying that and will not let me click into the studio. Any suggestions??

    Reply
    • Cindy Eckhoff says

      July 21, 2018 at 5:57 pm

      Hi Kelsey,
      The software needs a minimum of 2GB of hard drive space, 1GB of RAM (2 is recommended) and a 2GHz processor speed. It’s hard to answer your question without knowing what type of computer you have (Mac or Windows, which operating system such as Mac Sierra or Windows 8) and how much free space your computer has. Here are a few sites that show you how to check that–
      Windows https://www.computerhope.com/issues/ch000369.htm
      Mac https://www.macworld.com/article/2972775/os-x/how-to-check-your-macs-free-hard-drive-space.html
      If your computer shows that you have enough space, make sure you have rebooted your computer following the software installation. If you are still encountering issues, you’ll need to contact Silhouette America’s Customer Support https://www.silhouetteamerica.com/contact or your computer technician.

      Reply
  3. Joy says

    July 31, 2018 at 1:26 pm

    How long does it actually take to download? Mines been downloading for about 20 minutes now.

    Reply
    • Cindy Eckhoff says

      July 31, 2018 at 5:31 pm

      It can depend on your internet speed, your virus protection software and which browser you are using. If you were not able to get it to download so you could install, try using a different web browser to download. For example, if you were using Google Chrome, try Mozilla Firefox instead.

      Reply
  4. Josh says

    August 12, 2018 at 11:37 pm

    Hi there,
    Is there a procedure for migrating the software from Windows to Mac? Do all the fonts transfer with a copy/paste? Where should i put them on the Mac?

    Reply
    • Cindy Eckhoff says

      August 13, 2018 at 6:46 pm

      Hi Josh,
      There are several components to your questions, and it depends on which version of the software you are using. So I’d need more info to answer your first question. Can you tell me your full version? (Find it by going to the Help>About Silhouette Studio drop down menu). I’d need to know all 3 numbers. For example, the current version is 4.1.468.
      Let me also ask you some other questions:
      1) Are you asking about files you created and saved to your hard drive, saved to your library, or both?
      2) Are you also asking about files you purchased from the Silhouette Design Store?
      3) Do you have an upgraded license keys (Designer Edition, etc)?
      Fonts you purchased from the Silhouette Design Store will automatically transfer and install once you get the library into the Mac computer. Again, how you do that varies based on your software version. You will likely need to restart the software after you transfer the library, as fonts are loaded into the program on startup.
      Fonts you have gotten elsewhere will not automatically copy, as that is something that is outside the software itself. You’d need to download those again from the website where you got them, or if they are still in your downloads folder of your Windows computer you can copy them over and install them on the Mac. You can find info about manually installing fonts here https://www.silhouetteamerica.com/faq/solution/fonts-offered-from-silhouette-america. That will help you to know where to put them on your Mac.
      A Mac, like a Windows computer, will come with some default fonts preloaded. Those may be different, but some will be the same.

      Reply
  5. zaldy lastimosa says

    August 22, 2018 at 1:05 pm

    after installing sihouette, i can’t open studio and it says “api-ms-win-crt-runtime-l1-1-0.dll” is missing plshelp

    Reply
    • Cindy Eckhoff says

      August 22, 2018 at 8:51 pm

      A runtime error is a tricky one that could have multiple causes. It’s typically caused by something missing during the installation, often due to the permission levels set on the computer. It can depend on your type of computer, operating system, whether or not you’ve done all computer updates, etc. Here are some things to try (in order). 1) Double check the software’s minimum requirements here https://www.silhouetteamerica.com/faq/solution/software-minimum-system-requirements to make sure your computer is capable of running the program. Some older computers may need to run an earlier version of the software. 2) Restart the computer. 3) Find the Silhouette Studio program in your list of programs, right click and try to Run As Administrator. 4) If it still won’t open, next try to uninstall and then reinstall the software. Instructions are here https://www.silhouetteamerica.com/faq/solution/software-downgrade for uninstalling (you don’t have to do the installing a lower version at this point, unless you discovered in step 1 that your computer doesn’t have the minimum requirements). Then sign in as the administrator on your computer before reinstalling the program. If you aren’t sure how to do that, you can instead find the software download in your downloads folder, right click and do Run as Administrator. At the end of the installation, uncheck the box for Launch Silhouette Studio before clicking Finish. Redo step 3. 5) If you still get the message, you’ll want to try what’s called a clean uninstall. That removes all the hidden folders as well. Try the manual reset option found on this page https://www.silhouetteamerica.com/faq/solution/library-corruption-issue. When you’ve deleted the folders it tells you to, do Step 3 again.
      If you still aren’t able to get it to run, you’ll need to contact Silhouette America’s customer support at support@silhouetteamerica.com. Take a screenshot of the error and in the email describe as completely as you can what’s happening and tell them all the steps you’ve taken before contacting them. If you need them to walk through it more with you step by step, you can try the Chat option. You’ll find a link to that here https://www.silhouetteamerica.com/contact.

      Reply
  6. ramon says

    October 5, 2018 at 7:17 am

    after installing sihouette, i can’t open studio and it says “api-ms-win-crt-heap-l1-1-0.dll” is missing from your computer.

    Reply
    • Cindy Eckhoff says

      October 5, 2018 at 5:15 pm

      I’ve not seen that particular error before, but have a couple of guesses of things to try. What it’s telling you is 1) Make sure your Windows computer is up-to-date. If the software is looking for a file within the computer that it can’t connect to, you could get this error. 2) It’s possible there was a problem during the installation of the software itself. The first step is always to turn your computer off and back on, as sometimes that clears things up. If you still get the same message, I recommend uninstalling and reinstalling the software. If it STILL won’t open, then uninstall it again, delete the preferences folder as described here: https://www.silhouetteamerica.com/faq/solution/software-crash-on-initializing, and install again. Be sure to give permissions each time you are asked during the install process. It can also be helpful to uncheck the box beside “Launch software” at the end of the install.
      If none of this helps, you will need to contact Silhouette America’s support via the chat on their website (https://www.silhouetteamerica.com) or by email at support@silhouetteamerica.com.

      Reply
  7. Michael Chiarelli Jr says

    November 6, 2018 at 2:08 am

    Is there software for the silhouette sd that is compatible with the latest version of MacOS?

    Reply
    • Cindy Eckhoff says

      November 6, 2018 at 6:18 pm

      Hi Michael! The current Silhouette Studio software on the Silhouette America website works with ALL Silhouette cutting machines. My son has my original machine (the one previous to the SD) and uses it.

      Reply
    • Lyndsi says

      December 15, 2018 at 4:47 am

      I just bought a new Mac and can not get the application to download either… it pretty much says the computer is ahead of the current version of the studio? Did you get yours figured out?

      Reply
      • Cindy Eckhoff says

        December 15, 2018 at 6:12 pm

        The latest Mac version is Mojave. I use a Windows computer, but have checked with several folks who teach with Macs and they have been able to successfully install and use the software with Mojave. Make sure you are downloading the Mac version. It should have .dmg at the end of the file name. The .exe is the Windows version. Once you download it, drag it from the downloads folder to the applications folder to install. (This may be info you already know, but just making sure). If you still get the error, take a screenshot and email the Silhouette support department.

        Reply
  8. Tahnee says

    December 2, 2018 at 4:42 am

    Hello! My HP Pavillion with Windows 10 has a partitioned hard drive. The D drive is much larger then the C. I would like to install the program on D. When it asks me to choose a place to save the program I selected browse and chose D. Then it never fully installs just keeps saying it is still installing. Any ideas?

    Reply
    • Cindy Eckhoff says

      December 2, 2018 at 8:45 pm

      I’ve not seen a partitioned hard drive be the issue with the software installing, so I suspect it’s some other issue. I would first try checking your list of installed programs to see if it’s in there at all. If it is, uninstall it and start from scratch. You’d also want to check for the preferences folder and delete that as well before reinstalling. Look here — https://www.silhouetteamerica.com/faq/solution/library-corruption-issue — at the section called Manual Reset Option.
      If you still can’t get it to install properly, you’ll need to contact Silhouette America’s customer service. Their email address is support@silhouetteamerica.com. They also have a chat on their website. It would be really helpful to include a screenshot of what you are seeing when it won’t complete the install.

      Reply
  9. Stephanie Gerholt says

    December 17, 2018 at 1:31 am

    Hello,
    I have been installing this program for five days now. I boosted my internet speed and restarted the computer. It is still running slow. I’m not sure what the issue is. Please let me know if there is anything else I could do!

    Reply
    • Cindy Eckhoff says

      December 17, 2018 at 5:26 pm

      Hi Stephanie — let me ask a few questions. 1) what type of computer do you have — Windows or Mac? 2) What operating system — Windows 10, Mac Mojave, etc? 3) At what point do you run into a problem — in the install or in opening the software? If there’s a way you can send me a screen shot so I can see what you’re seeing that’s helpful. You can shoot me your email address and I can reply so that you have mine. 4) There’s a chance that your virus protection software is blocking the install because Silhouette Studio accesses the internet (only when you are purchasing designs in the Silhouette Design Store) and saves the Preferences to a special location on your computer. It’s also a .exe file — an executable — which means it’s a program and your computer may be wary of installing it. It’s perfectly safe, but you do always want your computer watching out .exe files that try to install without you inititating it. Do you know what virus protection software you have? Can you disable it just long enough to install the software? Are you giving permission each time the computer asks if it’s okay to install the program? It’s also helpful to run the install as Administrator on a Windows computer — find the download in your downloads folder, right click and select “Run As Administrator.”

      Reply
  10. Sandra Lewis says

    March 17, 2019 at 11:50 am

    I have a silhouette cameo that was purchased a while ago. It has never been opened. I need to purchase a new computer, because I only have a tablet. But my main concern is the windows 10 ok to use with this machine.

    Reply
    • Cindy Eckhoff says

      March 18, 2019 at 7:59 pm

      Absolutely! If there’s ever any issue, it’s usually the reverse — that the computer is too old for the machine, not the machine too old for the computer. In fact, my son still uses my very first machine I bought in 2008. Once is a great while a new operating system comes out and the Silhouette software developers have to adjust the software a bit. But that’s not often and since Windows 10 has been out quite a long time you are safe.

      Reply
  11. Akanksha Rana says

    May 30, 2019 at 9:03 pm

    I am trying to install the Silhouette Studio current version 4.2 on my windows 10 computer and it says “The older version of silhouette studio cannot be removed. Contact technical support.” I was able to successfully remove the older version from program files and I also used Revo uninstaller to remove any leftover files. I tried to clean boot the computer by disabling all the startup program and services. I removed the antivirus from my computer too using the Revo uninstaller however still I am receiving the same error. When I try installing the older version, it says that the newer version is already installed on your computer. I always install the software as an administrator and give permission whenever the software asks for it. My computer meets all the system requirements for this software so what is wrong here? I will really appreciate your help.

    Reply
    • Cindy Eckhoff says

      May 30, 2019 at 11:43 pm

      I have not run into that particular error. Even with the Revo uninstaller, there may still be hidden files and folders that aren’t gone. The Library and Preferences folder are both hidden folders, as you don’t want to accidentally delete those. That doesn’t usually cause a problem though. Just to double check — make sure you have downloaded the .exe file for Windows and not the .dmg file (that’s for Macs). Also, again just to double check, make sure the software is CLOSED when you try to update it. If you are still having the problem, you’ll need to contact Silhouette America’s customer support via the chat on their site, or by emailing them at support@silhouetteamerica.com.

      Reply
  12. david joseph says

    June 4, 2019 at 10:18 am

    i dont know what you want me to say just want to download software

    Reply
    • Cindy Eckhoff says

      June 4, 2019 at 7:17 pm

      You can follow the link in the post to the Silhouette America website. You download the Silhouette Studio software there.

      Reply
  13. Lanesha says

    June 9, 2019 at 8:47 pm

    First time user

    Reply
    • Cindy Eckhoff says

      June 11, 2019 at 8:27 pm

      Hi Lanesha — Did you have a specific question?

      Reply
  14. Mary Gruenschlaeger says

    August 5, 2019 at 4:26 am

    I installed version 4.2 and I am getting an error saying that a source file is not found.

    BluetoothIO.dll

    the message says to verify it is there; but it isn’t. Can you tell me what I need to do to get the file. My current options are to Abort, Retry, Ignore.
    If I Abort the install stops.
    If I retry I keep getting the message
    If I ignore it will finish the install but when I go into launch the program I get the message that the files is missing and I have to close the program.

    Any help would be appreciated.

    Reply
    • Cindy Eckhoff says

      August 5, 2019 at 5:26 pm

      Hi Mary. That’s one you’d probably need to contact Silhouette America about. Since it’s dealing with Bluetooth connection, that can vary greatly by computer. You can contact them at support@silhouetteamerica.com, or try the chat feature (look for the little blue icon on the lower right of the screen on their website). I can tell you that version 4.2.471 (released April 30 this year) resolved an issue with Bluetooth. If you at any time installed that version, that could be the source of the issue. I had friends who would have trouble closing a similar window in versions just below that. You can also try the standard procedure for issues with the software crashing on startup. You can find that here — https://www.silhouetteamerica.com/faq/solution/software-crash-on-initializing.

      Reply
      • Sarah says

        March 15, 2021 at 2:30 pm

        Same issue can you help me?

        Reply
        • Cindy Eckhoff says

          March 16, 2021 at 2:07 pm

          Hi Sarah — I would suggest that you contact Silhouette America’s Customer Support.

          Reply
    • Sarah says

      March 15, 2021 at 2:32 pm

      Hey
      I saw that you had a problem similar to mine , do you remember how youbsolve it?
      Thanks a lot

      Reply
  15. ام علي says

    August 27, 2019 at 9:25 am

    اخذت جهاز مستعمل ولا واريد اثبته يقول تم اضافة الرقم التسلسلي من قبل ولا قادره اوصل للباع هل يوجد حل لمشكلتي اتمنى الرد

    Reply
    • Cindy Eckhoff says

      August 29, 2019 at 8:57 pm

      Hello. Please forgive me for answering in English, but hopefully I understand your question after using Google translate. Once a machine has been registered, it cannot be transferred to another person/account. The reason for registering is only for the 1-year warranty and that is only effective for the original purchaser. I did hear once that a person was able to get the warranty transferred by contacting Silhouette’s customer support (support@silhouetteamerica.com), but I cannot guarantee that. Sending them an email is your best chance.

      Reply
  16. Sarolta says

    October 4, 2019 at 6:31 pm

    Hi, could you please advise if the basic edition can be used as long as I wish, or is it just for for example 30 days and I will be prompted to upgrade?

    Thank you,
    Sarolta

    Reply
    • Cindy Eckhoff says

      October 5, 2019 at 8:53 pm

      Hello Sarolta,
      The Basic version of Silhouette Studio is free to anyone for any length of time. The only software that has a time limit is the ModelMaker for creating 3d designs from flat ones and is intended primarily for school settings.

      Reply
  17. Sontongah says

    October 9, 2019 at 7:48 am

    Hi
    I’m having a popup “Failed to locate Framework dll, I have tried uninstall/install as Admin, no luck. what should I do now.
    I already have Cameo 3, if I cant install on my Windows 8.1(single language) is there any other software I can use with the same machine?

    Reply
    • Cindy Eckhoff says

      October 14, 2019 at 6:46 pm

      The newest version of the Silhouette Studio software (4.3.273) is in 64-bit. If you have a 32-bit Windows computer, you’ll have to be sure to download and install the 32-bit version. You can find those here — https://www.silhouetteamerica.com/software. If you have a Mac computer, the Catalina update is 64-bit only. If for some reason you are still on a Mac OSx that is lower, look under the Legacy versions on the Silhouette Studio software page for a 32-bit release. The latest of those is 4.2.471. Although there are a couple of other softwares that some use to run a Silhouette cutter, I do not recommend them as they are not put out by Silhouette America. If you are still unable to get the software to load and open, I would suggest you contact Silhouette America’s customer support to work with you on it. There is a chat feature on their website, or you can email them at support@silhouetteamerica.com

      Reply
  18. Matthew Zahra says

    October 11, 2019 at 11:43 pm

    Hi,

    I’ve downloaded the Silhouette Studio app from their website and when I initiate the installing process it asks me for permission from the admin “to create resource folders”. I’ve inserted the correct admin password but it keeps asking me for permission from the admin and installation process never starts. Password is correct 100%.

    Thanks you,
    Matthew

    Reply
    • Matthew Zahra says

      October 11, 2019 at 11:44 pm

      I’m installing it on a MAC

      Reply
      • Cindy Eckhoff says

        October 14, 2019 at 6:51 pm

        See previous message.

        Reply
    • Cindy Eckhoff says

      October 14, 2019 at 6:51 pm

      Matthew – I would double check to make sure you have downloaded the correct version (a .dmg file for Macs and not the .exe that is for Windows). There was some talk last week about Mac computers not being able to run any software not from their app store, but I believe that has now been corrected. If you still are not able to install and run the software, I would suggest you contact Silhouette America’s customer support department to help walk you through it. There is a chat feature on their website, or you can email them at support@silhouetteamerica.com. It helps them if they have your Mac operating system (Mojave, Catalina, etc)., which version you are installing, a screenshot of the message you are seeing and whether or not you have been able to successfully install the program at any point before.

      Reply
  19. Becky Harris Cowley says

    October 22, 2019 at 5:52 pm

    Hi, I’ve just bought a Silhouette Cameo 3 after my original Cameo died. I’ve tried installing the latest software from Silhouette America but, while it downloads, it shuts down as soon as it opens. I’m running it on a Mac with OS Sierra. I’ve done all the troubleshooting things they suggest but to no avail. Any advice would be very much appreciated as i use my machine for my business and am at the end of my tether!

    Many thanks.

    Reply
    • Cindy Eckhoff says

      October 22, 2019 at 9:26 pm

      Hi Becky,

      There are several reasons your Silhouette Studio software could hang up—
      • A problem in the Preferences folder. See instructions for fixing that here — https://www.silhouetteamerica.com/faq/solution/software-crash-on-initializing
      • A recent update to the software or your computer that has made them incompatible.
      • Something else, which varies a great deal by computer.

      The first step is to uninstall and then reinstall the software. If that does not work, uninstall again, delete the Preferences folder (see the info on the page linked above) and then install again. The latter is called a clean uninstall, as it removes folders that are not usually deleted in a regular uninstall.

      Legacy versions are also available on the website. They are earlier, stable versions of the software.

      If you have checked all these issues and are still having the problem, you should contact Silhouette America’s customer support. There is a Chat feature on their website (look in the lower right corner) or you can email them at support@silhouetteamerica.com. It will help them if you have ready your computer type (Mac or Windows), computer operating system (such as Windows 8 or Mac Sierra), the software version you are using with all the numbers, the version of the software that last worked for you, at exactly which point the issue occurs and a screenshot of the message you are seeing.

      Reply
  20. Tracy Grisham says

    November 22, 2019 at 7:22 pm

    I bought a new computer and want to transfer my silhouette to that, what do I do ???

    Reply
    • Cindy Eckhoff says

      November 22, 2019 at 10:51 pm

      Hi Tracy! The first thing you will do is to download the software from the website and install it on your new computer. If you had any software upgrades such as Designer Edition, look on your account in either the Silhouette Design Store or the Silhouette America website. You will find your code number there listed under “Silhouette Studio Keys.” To apply that, go to the Help menu in the software and select Upgrade Silhouette Studio. You’ll put your code in there, along with your email and password.
      For any designs you saved to the hard drive on your old computer, you will save those to something like a USB stick to migrate them to your new computer.
      For designs you purchased from the Silhouette Design Store or saved to your Library on your old computer, what will show up right away in the Library on your new computer depends on what version you were using on your old computer.
      1) If you had a Cloud version, you just need to go into the Library, hover over the far upper left and select Add User. Once you put in your email and password there, the software should automatically begin syncing your Library. If it does not, look in the far lower left and click Sync.
      2) Some of the earlier releases of versions with the Cloud had separate sections for Local User and Cloud. That is no longer the case in the newest versions. Everything should be in the Cloud section. Some may be in the User Designs library folder.
      3) If you did NOT have a Cloud version before, you would have to manually export and import your Library. Instructions for exporting the Library are here — https://www.silhouetteamerica.com/faq/solution/backing-up-the-library (it is again dependent on your previous version). To import it to the new computer, you go to File>Library>Import Library (NOT Import TO Library).
      4) If any of your designs are missing after that, check the info here — https://www.silhouetteamerica.com/faq/solution/missing-designs-and-cloud-library-issues. And if that does not help, you would need to contact Silhouette America’s Customer Support for further assistance.

      Reply
  21. vick terry says

    February 20, 2020 at 2:42 am

    good program

    Reply
  22. Elizabeth S says

    February 21, 2020 at 5:11 pm

    Hello, I just got a used silhouette cameo 4, I am trying to download Silhouette studio into my Mac but it is not letting me. Is it because it has been registered under the original owner? Can I use Silhouette Studio without been registered??? If so, how??? Can you help me??!!!

    Reply
    • Cindy Eckhoff says

      February 22, 2020 at 12:36 pm

      You won’t be able to register the actual machine on the website if it’s been registered to someone else. The primary purpose of registering the machine is for the warranty. If you are not the original owner, you may not be able to have any remaining months of the 1-year warranty. You can contact Silhouette America’s Customer Service (support@silhouetteamerica.com or the chat feature on the website silhouetteamerica.com) and ask if they will transfer the registration to you and if there would be any remaining months of warranty. Sometimes they will, sometimes they won’t.
      There shouldn’t be an issue with you downloading the software to use with a used machine. Anyone can download and use the software, even if they don’t own a machine. You can get the software here — https://www.silhouetteamerica.com/software.
      I would also suggest you start an account here — https://www.silhouetteamerica.com/signup. That’s so you can purchase physical supplies on the website or designs in the Silhouette Design Store. To keep informed of sales, sign up for the newsletter as well. That’s in the middle of the website starter page — https://www.silhouetteamerica.com/

      Reply
  23. Lyla says

    July 9, 2020 at 2:00 am

    hi , I already download the software but the runtime error said fail to located framework dll

    Reply
    • Cindy Eckhoff says

      July 13, 2020 at 3:37 pm

      Hi Lyla — Just a couple of questions — (1) what type of computer do you have (Mac or Windows)? (2) which operating system (such as Mac Catalina or Windows 10)? (3) if Windows, did you download the 32-bit or 64-bit version? (4) if Mac, is it 64-bit?
      Knowing that helps me understand what’s going on better. You can also check the FAQ section of the Silhouette America website for general information on what causes issues with the program not opening. Start here — https://www.silhouetteamerica.com/faq/solution/software-crash-on-initializing. Or, contact Silhouette America’s Customer Support via the Chat feature on their site (look for the icon in the lower right corner).

      Reply
  24. mary ann dewitt says

    December 22, 2020 at 11:46 am

    i cannot find my original library. The library i have now is not items i have bought

    Reply
    • Cindy Eckhoff says

      December 22, 2020 at 4:41 pm

      Hi Mary Ann,
      Did you recently switch to a new computer? When you do, you need to add yourself as a user in the library. That begins the sync process to download files you previously purchased from the Silhouette Design Store. What you may be seeing in your library right now is the set of free shapes that come with the machine and download when you first open the software.

      Reply
  25. Debi Miller says

    January 27, 2021 at 3:05 pm

    I purchased a Silhouette 1 Quickutz several years ago (maybe 10-11 years). I was so intimidated by the looks of the machine in the box that I shut it and never opened it again until now. I tried to download the disk in my HP laptop but the software will not work, (or I’m doing it wrong). My laptop is fairly old itself, a 7 updated to 10, works slowly. But I do have a newer Chromebook. Will that laptop work and how will I be able to get info on setting my Silhouette up for use? ~Debi in Ohio

    Reply
    • Cindy Eckhoff says

      January 28, 2021 at 2:11 pm

      Hi Debi — Silhouette America did away with the software discs several years ago because they were quickly outdated. Instead, you download the software directly from their website and it is supposed to work with all machines. I’m assuming you are speaking of the original machine that’s gray and blue, not something like the SD that has orange on it or the Portrait or Cameo. There was some concern recently that the firmware on those original Quickutz machines (on the machine itself — not the software on the computer) could not be updated and therefore if a computer would not connect to the machine there wasn’t a way to use them. You would need to contact the company directly to see if that is still the case. You can email them at support@silhouetteamerica.com. They do also have a chat feature on their website, but it’s been off and on lately with that. Because a Chromebook is not a full computer (it does not run .exe files/programs), the Silhouette Studio software will not work on it. The software is pretty powerful and so requires a good computer processor. Even some newer computers have low level processors that make the software run very slowly or not at all. You can find the minimum computer specs here — https://www.silhouetteamerica.com/faq/solution/software-minimum-system-requirements. The recommendation for a 2Ghz processor is for the base speed.

      Reply
  26. Leanne Harris says

    March 27, 2021 at 3:16 pm

    Hi there,
    I have a silhouette cameo 2. What would be the best software to put on my new Mac? I haven’t used it for a couple of years and wondering if they still have software for this silhouette still??
    Thanks

    Reply
    • Cindy Eckhoff says

      March 29, 2021 at 12:02 pm

      Hi Leanne — This is the FANTASTIC thing about Silhouette machines. The company always strives to keep the same software working for all their machines. So even if you had a machine from 10 years ago, you could still use the current version of the software. Just go to the website and download it from there.

      Reply

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